Effective date: 3 July 2026 Last updated: 13 October 2026
These Terms & Conditions (Terms) govern your access to and use of UpVal, including our website at upval.io, our application at app.upval.io, and any related services, tools, reports, project pages, request-for-quote tools, builder tools, communications and content we make available (together, the Service).
The Service is operated by UpVal Pty Ltd (ABN 88 699 872 243, ACN 699 872 243) (UpVal, we, us or our), a company incorporated in Australia and based in New South Wales, Australia.
By creating an account, clicking to accept these Terms, accessing the Service, uploading information, requesting an UpVal output, submitting a quote or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, you must not use the Service.
If you use the Service on behalf of a company, partnership, trust, builder, trade business, agency or other organisation, you confirm that you are authorised to bind that organisation, and you includes both you personally and that organisation.
To use the Service, you must be at least 18 years old and have the legal capacity to enter into these Terms.
The Service is currently designed for properties and users in New South Wales, Australia. You must not use the Service for properties outside our supported locations unless the Service expressly states that the relevant location is supported.
We may, acting reasonably, refuse, suspend or restrict access to the Service where required by law, where we reasonably believe there is misuse or risk to users, or where we reasonably consider the Service is not appropriate for the relevant project, property or user.
UpVal is a renovation decision-and-preparation layer. It helps homeowners, buyers, investors, builders and trade professionals move from property uncertainty toward builder-ready action by generating first-pass cost ranges, value-uplift indications, planning-pathway flags, editable scopes, scenarios, reports and tools to prepare and exchange requests for quote (RFQs) and quotes.
UpVal may help you:
The Service includes an AI assistant called BRUCE, which answers questions about your project in the app and can propose changes to it. BRUCE is part of the Service and these Terms apply to it. In particular:
UpVal provides general information, decision support and first-pass guidance only. You acknowledge and agree that:
You are responsible for the decisions you make and for obtaining your own professional, statutory, financial and legal advice before acting on any UpVal output.
Before relying on or acting on any UpVal output, you must check the output carefully and obtain any professional advice appropriate to your circumstances.
Without limiting this obligation, you should verify:
If an output appears wrong, uncertain, incomplete or inconsistent with other information you hold, you must not rely on it unless it has been independently verified.
UpVal may operate or facilitate access to a curated network of builders and trade professionals and may help users exchange project information, RFQs, quotes, assumptions, schedules and related communications.
You acknowledge and agree that:
Because UpVal is currently designed for New South Wales renovation projects, the following additional protections apply.
Before engaging a builder or trade professional, you should independently check that they:
For NSW residential building work, you should be aware that:
If you use the Service as a builder, trade professional or professional user, you represent and warrant that:
Unless expressly stated otherwise in a separate written agreement, an UpVal report, scenario, scope, estimate, RFQ, quote comparison, quote book, project page, schedule, assumption list or communication is a preparation and information document only. It is not a residential building contract, variation, approval, certificate, insurance certificate, statutory notice or professional report.
You must not treat an UpVal output as a substitute for a compliant written building contract, professional advice, council or certifier decision, licence check, insurance certificate, project-specific approval or statutory requirement.
You must provide accurate, current and complete information when creating an account and using the Service. You must keep your information up to date.
You are responsible for maintaining the confidentiality and security of your login credentials and for all activity under your account, except to the extent caused by UpVal's breach of these Terms, negligence or unlawful conduct. You must notify us promptly if you become aware of unauthorised access, suspected compromise or a security issue.
We may require identity, business, licence, insurance, payment or other verification before providing access to particular features.
Your Content means all information, files, floorplans, images, addresses, budgets, project details, scope notes, quotes, messages, documents and other materials you submit, upload, generate, send, receive or make available through the Service.
You retain ownership of Your Content. You grant UpVal a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, adapt, transmit, display and use Your Content solely to:
You represent and warrant that you own or have the rights and permissions needed to submit Your Content, that your submission and our permitted use of Your Content will not breach any law or third-party right, and that Your Content is accurate to the best of your knowledge.
You are responsible for keeping your own copies of important documents, files and communications. The Service is not intended to be your only record-keeping system.
The Service, including its software, workflows, user interface, design, text, prompts, systems, branding, templates and output formats, is owned by UpVal or its licensors and is protected by law.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for its intended purpose.
You may use UpVal outputs generated for your own project for legitimate personal or internal business purposes, including discussing your project with professional advisers, councils, certifiers, builders, trades and other project participants. You must not sell, resell, scrape, bulk-export, redistribute, repackage or use the Service or its outputs to build, train or improve a competing product or service without our written consent.
You must not:
In relation to BRUCE and any other AI feature of the Service, you must also not:
We may limit, suspend or withdraw access to the assistant for an account that breaches this section.
Some parts of the Service are free and others are paid. Current plans, inclusions, limits, prices and billing periods are shown within the Service or on our website.
Unless stated otherwise:
Paid subscriptions renew automatically for the applicable billing period unless cancelled before renewal. We will make renewal terms available before you subscribe. You can cancel through the Service where that functionality is available, or by contacting us.
Cancellation takes effect at the end of the current paid billing period unless we agree otherwise or the law requires otherwise. You will continue to have access to the relevant paid features until the end of that period, subject to these Terms.
Except where required by law, fees are not refundable merely because you change your mind, stop using the Service, no longer need the Service or cancel partway through a billing period.
Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law or any other law that cannot be excluded. If you are entitled to a remedy under the Australian Consumer Law, we will provide that remedy.
We may change our pricing, plans, inclusions, limits or paid features from time to time. We will give reasonable notice of changes that materially affect an active paid subscription.
A price increase will not apply to your current paid billing period unless you agree. If a material change to paid features substantially reduces what you purchased for the then-current paid period, you may cancel and request a reasonable pro-rata refund or credit for the unused affected portion, unless the change was required by law, security, misuse prevention or a third-party service issue outside our reasonable control.
If the Service enables payments, invoices, deposits or payment links connected with builders, trades, suppliers or other third parties, those payments are between the relevant parties unless UpVal expressly states otherwise in writing.
You must not treat any UpVal payment flow as confirmation that a builder or trade professional has complied with licensing, contract, insurance, deposit, Home Building Compensation Fund or other legal requirements. Before paying a deposit or other amount for building work, you should confirm that all required contracts, certificates, insurance and statutory requirements are in place.
Paid work in the Service, such as reading photos or drawings, pricing a scope, checking the market, generating images and using BRUCE, is paid for with UpVal tokens. The following applies to tokens:
We may send you service, security, billing, project, RFQ, quote, account and transactional communications that are necessary or useful for providing the Service.
We may send marketing communications only where permitted by law. Marketing communications will identify the sender and include a lawful unsubscribe or opt-out mechanism where required. We will continue to send non-marketing service communications where necessary to operate your account or project.
Our collection, use, holding and disclosure of personal information is described in our Privacy Policy, which forms part of these Terms.
You must not submit personal information about another person unless you have authority to do so and, where required, have made them aware of our Privacy Policy.
The Service relies on and may link to third-party services and external resources, including Supabase, Stripe, Anthropic, analytics providers, error-tracking providers, mapping providers, email providers, council websites, NSW Government websites, planning resources and builder/trade websites.
Third-party services and external resources are governed by their own terms, policies and availability. To the maximum extent permitted by law, we are not responsible for third-party services, external websites, third-party content, outages, decisions, data, pricing, changes or failures.
We aim to provide a useful, reliable and secure Service, but we do not guarantee that the Service will be uninterrupted, error-free, always available, always accurate or free from loss, corruption, cyber incident or delay.
We may, acting reasonably, modify, suspend, withdraw, replace or discontinue parts of the Service, including for security, maintenance, legal compliance, third-party provider changes, misuse prevention, product improvement or genuine business reasons. Where practicable, we will give reasonable prior notice of a change that we consider would materially and adversely affect your use of a paid feature.
Where a change materially and adversely affects an active paid subscription, we will take reasonable steps to notify affected users and, in addition to your rights under section 12.3 and the Australian Consumer Law, you may cancel the affected subscription and receive a pro-rata refund or credit for the unused portion of the period you have paid for.
You may stop using the Service at any time and may request account closure by contacting us.
We may suspend, restrict or terminate your access to the Service if:
Where reasonable in the circumstances, we will give notice and an opportunity to respond before suspension or termination. We may act immediately where we reasonably consider it necessary to protect users, third parties, the Service, evidence, security or legal compliance.
Any suspension will be limited to what we reasonably consider necessary and will be lifted once the relevant issue is resolved. If we suspend or terminate your access other than because of your breach or conduct (for example, because we discontinue the Service or a paid feature) we will refund a pro-rata portion of any prepaid fees for the unused period.
On termination, your right to use the Service ends. Sections that by their nature should survive termination continue to apply, including sections 4 to 7, 9 to 15 and 18 to 24.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or warranty that you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other law that cannot lawfully be excluded, restricted or modified (Non-excludable Rights).
Our services may come with guarantees that cannot be excluded under the Australian Consumer Law. Where we are permitted to limit our liability for a failure to comply with a consumer guarantee or other Non-excludable Right, our liability is limited, at our option, to re-supplying the relevant service or paying the cost of having the relevant service re-supplied.
Subject to your Non-excludable Rights, and to the maximum extent permitted by law:
Nothing in these Terms limits or excludes liability to the extent that liability cannot be limited or excluded by law, including liability for fraud, wilful misconduct or a breach of your Non-excludable Rights.
To the maximum extent permitted by law, you agree to indemnify UpVal and its officers, employees and contractors against loss, damage, liability and reasonable costs (including reasonable legal costs) to the extent they arise from and are reasonably attributable to:
You are not required to indemnify us to the extent the relevant loss, damage, liability or cost is caused by UpVal's breach of these Terms, negligence, fraud, wilful misconduct or unlawful act.
If you have a complaint or dispute, please contact us first using the details in section 24 so we can try to resolve it quickly and in good faith.
This section does not prevent either party from seeking urgent injunctive or equitable relief, contacting a regulator, exercising rights under the Australian Consumer Law, or taking any action that cannot lawfully be restricted.
These Terms are governed by the laws of New South Wales, Australia. You and UpVal submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts entitled to hear appeals from those courts.
Changes to these Terms. We may update these Terms from time to time to reflect changes to the Service, our providers, our business, or legal or regulatory requirements. We will post the updated Terms with a new Last updated date and, where a change is material, take reasonable steps to notify you in advance (for example, through the Service or by email) before it takes effect. Material changes will not apply retrospectively. If you do not agree to an updated version, you may stop using the Service and close your account before the change takes effect. Your continued use of the Service after that time means you accept the updated Terms, except where the law requires a different form of consent.
If any provision of these Terms is found to be void, invalid or unenforceable, it will be severed or read down to the minimum extent necessary, and the remaining provisions continue in effect.
Our failure to enforce a right is not a waiver of that right.
You may not assign, novate or transfer your rights or obligations under these Terms without our written consent. We may assign, novate or transfer these Terms as part of a merger, restructure, sale of business, transfer of assets or change in control, provided this does not materially reduce your rights under these Terms.
These Terms, together with the Privacy Policy and any plan-specific or feature-specific terms presented to you, form the entire agreement between you and UpVal regarding the Service.
UpVal Pty Ltd ABN 88 699 872 243 ACN 699 872 243 7 Vista Street, Mosman NSW 2088, Australia Email: hello@upval.io Phone: +61 466 539 998
UpVal Terms & Conditions